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Frequently Asked Questions

Is my Payment Information Safe?

Yes. All of your payment details are encrypted and secured by our payment partner, DPS Payment Express.

When will I receive my Purchase?

For digital items from Cadimage, you can download and install immediately after purchasing. For third-party digital products, you will gernarelly receive access within 1 business day, and for purchases of Physical items, delivery will be within 14 days of purchase.

If I buy something now, can I use it in Older ArchiCAD versions?

Yes. Purchasing Cadimage Tools gives you a license to use it in the Current version, and all previous versions the Tool is available for.

What if I have problems getting it to work?

If you have any problems at all before, after, or during your purchase, you can contact us at, or call us in New Zealand on +64 489 3235

How Can I Pay?

You can pay using Visa, Mastercard, American Express, or Paypal.

Can I try before I buy?

You can try out any of the Cadimage Tools for 30 days before purchasing them - just visit the Free Downloads page.

How is my purchase delivered?

All Cadimage Tools, and Objects are delivered via Download from this site. Third-party software will be delivered by download from the owners site, or via email. Physical items are shipped via courier to the address set in your account details.

What Happens when you Update things?

When we release updates to any of the Cadimage Tools, you can download them as soon as thy are available by logging in to the MyCadimage - Downloads page.